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General Conditions of Sale

Preamble

These general conditions of sale (hereinafter, for brevity, the "General Conditions") regulate the offer and sale of products (hereinafter for brevity the "Products" or the "Product") by Ilsa S.r.l., with registered office in Turin, Corso Vittorio Emanuele II 72, 10121, Italy, C.F. and P.I. IT00482860012 (certified email ilsa@pecsoci.ui.torino.it), registered with the Turin Chamber of Commerce REA TO-376121, share capital of Euro 10,400 fully paid-up, through its own IT platform accessible via the domain https://shop .ilsa-italy.it/ and any future mobile applications (considered together or separately, hereinafter, for brevity, the “Site”).

Use of the Site is permitted exclusively to persons who:

 to. have read and accepted the information relating to the processing of personal data (hereinafter, for brevity, the "Privacy Policy");

 b. have accepted these General Conditions, and have printed and/or stored a copy on a durable medium;

 c. hold the status of consumers pursuant to the Consumer Code (hereinafter, "Customers"), meaning as such natural persons who, in relation to the purchase of the Products, act for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity turning point.

These General Conditions and the provisions contained in Legislative Decree 206/2005 and subsequent amendments and additions apply to the offer and sale on the Site and in general to the relationships between Ilsa and Customers (hereinafter, for brevity, the "Code of Consumer Affairs”), the applicable laws regarding internet commerce, distance selling as well as the provisions in general applicable to the type of service provided by Ilsa pursuant to the Civil Code and the Legislative Decree. 70/2003 on information society services and electronic commerce and subsequent amendments and additions (hereinafter, jointly, for brevity, the "Electronic Commerce Regulations"). The General Conditions will also be applicable to the new types of Products that will be supplied in the future by Ilsa, unless otherwise provided for at the time of registration or first supply of the new Product.

 

1. General information and scope of application

1.1 These General Conditions apply to the offer and sale of Products carried out by Ilsa on the Site. The offer and sale on the Site constitute a distance contract governed by articles. 50 et seq. of the Consumer Code and the Electronic Commerce Regulations.

1.2 The applicable General Conditions are those in force on the date of sending the order form referred to in the following article 3.1.

1.3 The General Conditions can be modified at any time, without prejudice to the Customer's right of withdrawal as regulated below. Any changes and\or new conditions will be in force from the moment of their publication in the "General Conditions of Sale" section of the Site. To this end we invite Customers to regularly access the Site and check the most updated General Conditions. In the event that the Customer does not intend to accept the changes to the General Conditions, he will have the right to withdraw from the relationship with Ilsa by sending communication by registered letter with return receipt to the latter c/o Ilsa S.r.l., Corso Pastrengo 46, 10093, Collegno, Italy, or by e-mail to the e-mail address ilsa@pecsoci.ui.torino.it with 7 (seven) working days' notice.

1.4 The continued use of the Site by the Customer after the deadline referred to in point 1.3 has elapsed constitutes a manifestation of the desire to accept the General Conditions as possibly modified.

1.5 These General Conditions do not regulate the sale of products and/or the provision of services by parties other than Ilsa who may be present on the Site via links, banners or other hyperlinks. Before carrying out commercial transactions with these entities, the Customer must verify their conditions of sale. Ilsa is not responsible in any way for the provision of services and/or the sale of products by such subjects. Ilsa does not carry out any checks and/or monitoring on the websites that may be consulted via these links. Ilsa is therefore not responsible for the contents of such sites nor for any errors and\or omissions and\or violations of the law on their part.

 

2. Registration

2.1 Customers are given the right to register on the Site by creating an Ilsa account, approving the Privacy Policy and clicking on the appropriate “Login/Register” box on the home page of the Site. Failure to accept the Policy on Privacy makes it impossible to register on the Site and receive and consult the information produced by Ilsa regarding news and curiosities from the world of catering and food. Customers who have not registered are still allowed to make purchases on Ilsa, subject to acceptance of the General Conditions and the Privacy Policy to be made before sending the order form.

2.2 Registration on the Site is free. To register, the user must complete the registration form, entering their name, surname, an e-mail address and a password (hereinafter, for brevity, the "Registration Credentials"). The user then receives an e-mail with a link to follow to verify the indicated e-mail address, followed by the activation of the account. Activation is confirmed to the user by email sent to the indicated and verified email address.

2.3 The Registration Credentials must be used exclusively by the Customer and cannot be transferred to third parties. The Customer must notify Ilsa without delay in case of suspected improper use of the same. The Registration Credentials may be modified by the Customer at any time by accessing the "My Account" section on the Site.

2.4 The customer guarantees that the Registration Credentials provided during the registration procedure on the Site are complete, correct and truthful. In the event that false declarations are made, Ilsa, after a formal and unaccepted invitation to self-correct, has the right to delete the account from the list of users. The Customer is exclusively responsible for accessing the Site using the Registration Credentials and is directly responsible for any damage or prejudice caused to Ilsa or third parties by the violation by the Customer of the rules on registration on the Site, by improper use, by the loss , from misappropriation by others or from failure to adequately protect one's Registration Credentials. All operations carried out using the Registration Credentials are considered to be carried out by the Customer to whom the Registration Credentials refer.

2.5 By registering on the Site (when confirming your registration request), by accepting the terms of the Privacy Policy and by accepting the subscription to the newsletter, the user consents to receiving the newsletter containing the information produced by Ilsa and concerning news and curiosities from the world of catering and requests to receive invitations to participate in the sales and commercial proposals of the Site; in this sense, and limited to purposes strictly linked to the provision of the requested service, the Registered User therefore expresses his consent to the use of his personal data by Ilsa. At any time, by clicking on the appropriate link at the bottom of each newsletter ("If you no longer wish to receive our newsletter, click here"), the Customer may request not to receive further invitations to participate in the sales and commercial proposals of the Site This change can also be made from the "My Account" section, under "Newsletter Subscriptions". The Customer will in any case be able to participate in sales through direct access to the Site.

2.6 The contents of the Site are written in Italian.

2.7 It is possible to make a single registration per user. Multiple registrations will be deleted by Ilsa.

2.8 Ilsa reserves the right to refuse, at its sole discretion, the registration of any user. Ilsa also reserves the right not to accept orders, from anyone, which are anomalous in relation to the quantity of Products purchased or the frequency of purchases made on the Site, as well as in relation to the improper or suspicious use of the discount vouchers referred to in article 13.

2.9 The customer may at any time cancel their registration on the Site by sending an e-mail to digital@ilsa-italy.it.

 

3. Pre-contractual information

3.1 In compliance with the Electronic Commerce Regulations, Ilsa informs the customer that:

a. to conclude the purchase contract for one or more Products on the Site, the Customer must complete an order form in electronic format and send it to Ilsa, electronically, following the instructions that appear from time to time on the Site and which will accompany the different stages of the purchase;

b. the contract is concluded when Ilsa registers the order form, after verifying the correctness of the data relating to the order and payment;

c. before proceeding with the transmission of the order form, the Customer will be able to identify and correct any data entry errors by following the instructions indicated from time to time on the Site and which will accompany the different phases of the purchase; once the order form has been registered, Ilsa will send the Customer, to the email address indicated, a confirmation email containing a link to the General Conditions page, information relating to the characteristics of the Product purchased, detailed information of the price, the means of payment used, shipping costs and any additional costs as well as the indication of the assistance service. It is recommended to keep the email received as proof of purchase or store it on a durable medium;

d. the order form will be archived in the Ilsa database for the time necessary to process the order and, in any case, within the terms of the law. To access their order form, the Customer can consult the "My Account - My Orders" section of the Site, where they will find the list of all orders placed.

 

4. Terms and conditions of sale

4.1 The user can proceed with the purchase on the Site for a cart of any value. 

4.2 The promotional offers published on the Site may have a limited duration and be available with limited quantities of Products. 

4.3 All prices indicated on the Site are expressed in Euros (€) and include VAT. Likewise, delivery costs (to the address) are explicitly indicated there and include VAT. This amount will be highlighted separately on the order form prior to sending and on the order confirmation e-mail. 

4.4 The price of the Products may be changed without notice, it being understood that the price charged to the Customer will be that published on the product sheet at the time the order form is sent. 

4.5 The Products will remain the property of Ilsa until delivery, as defined in the following article 6. 

4.6 Ilsa will process the purchase order only after receiving payment of the total amount due, consisting of the purchase price, shipping costs and any additional costs, as indicated in the order form. 

4.7 Ilsa reserves the right to refuse orders from Customers who do not provide sufficient guarantees of solvency or with whom disputes are pending.

 

5. Delivery

5.1 Deliveries are made in Italian territory to the postal address indicated by the Customer in the order form. It is understood that the shipping address is considered to be the address indicated by the Customer in the order form and that this cannot be modified in any way after completion of the purchase process. The Customer is solely responsible for the address provided for shipping. In order to avoid fraud, the carrier responsible for delivery reserves the right to check the identity of the Customer by checking an identity document, which demonstrates the coincidence of the order and payment data. For the same purpose, the Customer must provide a telephone number - preferably mobile - which can be used during the transaction or shipment, as well as the name on the intercom or bell at the delivery address.

5.2 Shipping and delivery times are those indicated on the specific "Shipping" page or, if different, during the purchase process. In case of failure to indicate a specific delivery term, it will take place no later than 30 (thirty) working days from the order.

5.3 Upon delivery of the Products to the designated carrier, the Customer will be sent an email confirming shipment containing, where possible, the tracking code with which to check the status of the shipment on the carrier's website. Deliveries will be made from Monday to Friday, during normal office hours, excluding holidays.

5.5 The costs of the ordinary delivery service can be found on the specific "Shipping" page and are indicated, in any case, when completing the order form. The first delivery attempt is made without notice and in no case is it possible to agree on delivery by appointment either with Ilsa or with the carrier in charge. In the event of non-delivery due to the absence of the recipient at the specified address, the carrier will leave a postcard to certify the delivery attempt with the instructions that the Customer must follow to contact the carrier on the same day and request a further delivery attempt. Upon the second "unsuccessful" delivery attempt, the shipment will be kept in storage at the headquarters of the relevant carrier in the area for 10 (ten) days from being placed in storage, within which the Customer will have to collect the shipment directly. If this further delivery attempt is also unsuccessful or the Customer fails to collect the products from the carrier's headquarters within the terms indicated above, the sales contract will be considered terminated pursuant to art. 1456 c.c. and the Customer will lose the right to delivery of the Product, which will be returned to Ilsa. The latter will have the right to retain the Product upon reimbursement of the sum paid to the Customer, net of the costs of unsuccessful delivery of the Product as well as the costs of return, storage and management of the case possibly incurred by Ilsa. The termination of the contract and the refund amount will be communicated to the Customer via e-mail. The refund amount will be credited via the same payment method used by the Customer, unless otherwise agreed between the parties; it is also understood that Ilsa declines all responsibility for any delays in crediting the refund that depend on the management system of the payment method used by the Customer, by Ilsa's banking institution itself or by the Customer's banking institution.

5.6 In the event that the Customer makes use of the option to request the Hold Depot service, meaning the possibility for the Customer to collect the Product directly from the office of the appointed carrier closest to the shipping address, he will have to provide collect the Product within 72 hours of delivery at the warehouse indicated by the Customer; where the Customer fails to collect the Product in good time, the sales contract will be considered terminated pursuant to art. 1456 c.c. and the Customer will lose the right to delivery of the Product, which will be returned to Ilsa. The latter will have the right to retain the Product upon reimbursement of the sum paid by the Customer, net of the costs of unsuccessful delivery of the Product as well as the costs of return, storage and management of the case possibly incurred by Ilsa. The termination of the contract and the refund amount will be communicated to the Customer via e-mail. The refund amount will be credited via the same payment method used by the Customer, unless otherwise agreed between the parties; it is also understood that Ilsa declines all responsibility for any delays in crediting the refund that depend on the management system of the payment method used by the Customer, by Ilsa's banking institution itself or by the Customer's banking institution.

5.7 In the event of impediments to delivery due to causes of force majeure, such as but not limited to strikes by delivery personnel and road traffic blockages, Ilsa cannot be held responsible in any way.

5.8 In the event that the Product is not delivered or is delivered late, the Customer may lodge a complaint with Ilsa by e-mail to the e-mail address: digital@ilsa-italy.it indicating the order number as reported in the order confirmation email and the order date, as well as the data relating to the invoice where this has been issued. Ilsa will examine the complaint and communicate the outcome to the Customer as quickly as possible and in any case within 30 (thirty) days from the date on which the complaint was submitted. Where it appears that the failure to deliver or the delay in delivery is attributable to Ilsa and is not due to the impossibility of delivering previously regulated, unforeseeable circumstances or force majeure:

a. in the event of non-delivery, Ilsa will proceed with the reimbursement of the sums paid by the Customer, as quickly as possible and in any case within 30 (thirty) working days from the date of submission of the complaint. The refund amount will be communicated by email and credited via the same payment method used by the Customer, unless otherwise agreed between the parties, or via voucher. It is also understood that Ilsa declines all responsibility for any delays in crediting the refund that depend on the management system of the payment method used by the Customer, by Ilsa's banking institution itself or by the Customer's banking institution. The Customer's possibility to adhere to current commercial offers remains unaffected;

b. in case of delivery with a delay of more than 30 (thirty) working days compared to the specific delivery term indicated on the Site or on the order form, if the Customer still wishes to retain the purchased Products, Ilsa will proceed with the reimbursement of any sums paid by the Customer for shipping costs, in the shortest possible time and in any case within 30 (thirty) working days from the date of submission of the complaint. If, however, the Customer does not wish to retain the Products, the previous paragraph will apply.

5.9 In the event that one or more Products are in less than perfect condition because they were damaged during transport, the Customer is required to report the incident by sending photographic documentation proving the damage within 3 (three) days of delivery of the Products, by contacting the Ilsa Customer Service at (+39) 378-3029155 or by email writing to the email address: digital@ilsa-italy.it. Following appropriate checks, with the support of the photographic material sent by the Customer proving the damage to the Products, Ilsa undertakes to replace such Products with a new supply or, if this is not possible, to refund their amount; it is understood that, upon receipt of the delivery, the Customer is required to verify the integrity and quantity of the goods received in the presence of the carrier, contesting and immediately reporting any tampering, deformation, damage or alteration found, noting it on the delivery receipt and possibly rejecting the delivery; in the case of intact packaging, the Customer is required to sign the delivery receipt indicating the words "accepted subject to inspection" in the space provided for notes, so as to reserve the possibility of verifying the integrity and quantity of the goods received subsequently. The damaged Products must be returned to Ilsa with costs borne by the Customer within 14 (fourteen) days of delivery, and in any case according to the collection agreements that the Customer will make sure to reach by contacting Customer Service by telephone on the number (+ 39) 378-3029155 or by email to the email address: digital@ilsa-italy.it. Only if the Customer complies with the methods set out above will Ilsa replace the damaged Products with a new supply or, if this is not possible, refund their amount. The refund amount, including return shipping costs, will be communicated by email and credited via the same payment method used by the Customer or via voucher at the Customer's discretion. It is understood that Ilsa declines all responsibility for any delays in crediting the refund that depend on the management system of the payment method used by the Customer, by Ilsa's banking institution itself or by the Customer's banking institution. The Customer's possibility to participate in current commercial offers remains unaffected.

 

6. Withdrawal

6.1 The Customer who purchased Products through the Site has the right to withdraw from the contract concluded with Ilsa, without any penalty and without specifying the reason, within 14 (fourteen) days from the date of receipt by the Customer or a third party - other than carrier responsible for delivery - specifically designated by the Customer during the purchase process of the Product being supplied - meaning the delivery date of the last product, in the event that the products being supplied are delivered within more than a delivery. To exercise the right of withdrawal, the Customer is required to inform Ilsa of his decision to withdraw from the contract concluded with it by means of an explicit declaration in any form, addressed via email to the address: digital@ilsa-italy.it or sent to Ilsa S.r.l. , Corso Pastrengo, 46, 10093, Collegno (TO), Italy, or sent by fax to the number (+39) 378-3029155. In this declaration, the Customer must in any case indicate the order number as reported in the order confirmation email and the date of the order, in addition to the data relating to the invoice where this was issued. The Customer must return to Ilsa by direct delivery or shipping, using a carrier of his/her choice and at his/her own expense, without undue delay and in any case within 14 (fourteen) days from the date of communication of the withdrawal, the purchased Products, accompanied by all any accessories. The Customer must return the Products to the following address: Ilsa S.r.l., Corso Pastrengo, 46, 10093, Collegno (TO), Italy. The deadline is respected if the Customer sends back the Product before the expiry of the period of 14 (fourteen) days from the date of communication of the withdrawal. For any information, contact Ilsa by telephone at (+39) 378-3029155 or by e-mail at the e-mail address: digital@ilsa-italy.it.

6.2 The substantial integrity of the Products to be returned constitutes a necessary condition for exercising the right of withdrawal. The Products must not have been used, damaged and\or altered and must be in perfect resale condition. For hygienic reasons Ilsa does not accept the return of goods that have already been used, even partially. Furthermore, return requests due to inappropriate use or inadequate maintenance cannot be taken into consideration. The Customer is responsible for the decrease in the value of the goods resulting from handling the Products other than that necessary to establish their nature and characteristics. The Products must be packaged in their original packaging and shipped in protective packaging suitable for transport. Ilsa also reserves the right to take into account the related costs of reconditioning and repackaging the Products in their original condition.

6.3 To exercise the right of withdrawal it is not required that the goods to be returned are insured against theft and accidental damage during transport. However, since the risk inherent in returning the goods lies with the buyer, Ilsa invites the buyer who intends to exercise the right of withdrawal to insure, at his own expense, the shipment for the value indicated in the order confirmation email of purchase.

6.4 Without prejudice to the fulfillment of points 6.1, 6.2, 6.3 above, Ilsa will proceed to refund the cost of the products paid by the Customer - without undue delay and in the shortest time possible and, in any case, within 14 (fourteen) days from the date on where Ilsa became aware of the exercise of the right of withdrawal by the Customer; the refund may be suspended until the Product is received or until the Customer demonstrates that he has sent the Product back, whichever is earlier. The refund amount will be communicated by email and credited via the same payment method used by the Customer or via voucher, at the Customer's discretion. It is also understood that Ilsa declines all responsibility for any delays in crediting the refund that depend on the management system of the payment method used by the Customer, by Ilsa's banking institution itself or by the Customer's banking institution. The Customer's possibility to participate in current commercial offers remains unaffected.

6.5 The right of withdrawal is excluded in the event that the sale concerns products made to measure or personalized.

 

7. Payment

7.1 Payment for the Products purchased on the Site is made via PayPal, credit card, advance bank transfer. Ilsa accepts Visa and Mastercard credit cards.

7.2 For greater security, only payment service providers have access to payment data, while Ilsa has no possibility of knowing or storing such data. Specifically, as regards credit card transactions, card data is not stored on Ilsa's IT systems. The credit card data is sent, during the execution of the order, to Stripe Payments Europe, Ltd and is protected against unauthorized access, through the encrypted transfer of SSL data (“Secure Socket Layer”). The management of sensitive data is handled by Stripe Payments Europe, Ltd and Ilsa has no possibility of knowing or saving the data.

7.3 At the time the order is sent, no charge will be made to the credit card used by the Customer for payment. The charge will be made only after (a) the details of the credit card used by the Customer for payment have been verified and (b) the company issuing the credit card used by the Customer has issued the debit authorization.

7.4 Ilsa's sales operations are not subject to the obligation to issue an invoice, nor to the obligation of certification by issuing a receipt or tax receipt. The Customer will receive an order confirmation email summarizing the same. If the Customer requests the issuance of an invoice, he is required to indicate this and communicate the header data where requested during the purchase process. The summary of each purchase will be available in the "My Account - My Orders" section. It is understood that the request to issue an invoice during the purchase process of a specific Product does not lead to the automatic issuing of the invoice for subsequent purchases.

7.5 In the case of payment by advance bank transfer, Ilsa reserves the right to suspend the processing of the order, and not to proceed with the shipment, until verification of the actual crediting of the order amount to its current account.

The Customer has 5 working days to make the payment, a deadline within which the amount must be credited and available on Ilsa's current account, after which Ilsa reserves the right to cancel the order and not proceed with shipment. case of non-presence of the amount in your current account. In the event that the amount is credited to the current account after this deadline and the order is cancelled, Ilsa will reimburse the customer via the same payment method. It is understood that Ilsa declines all responsibility for any delays in crediting the payment of the order by the Customer to Ilsa's current account and for any delays in any refund that depend on the management system of the payment method used by the Customer, by the Ilsa's own banking institution or the Customer's banking institution. The Customer's possibility to participate in current commercial offers remains unaffected.

 

8. Product guarantees and defects

8.1 The description of the Products offered on the Site was drawn up by Ilsa to offer the Customer sufficient information to evaluate the Product. Product images are provided for illustrative purposes only; the Products may differ from what is represented. The images and colors of the Products published on the Site may differ from the real ones due to the local settings of the systems and/or tools used to view them. Ilsa is not responsible for the mismatch between the Product ordered and the description of the Product on the Site, in the event that the mismatch derives from errors in the description attributable to the supplier and of which Ilsa was not and could not have been aware with the use of normal diligence.

8.2 All Products sold on the Site are covered by the legal guarantee of conformity provided for by the articles. 128-135 of the Consumer Code (hereinafter, for brevity, the "Legal Guarantee"). The Legal Guarantee applies to all purchases made on Ilsa by Consumer Customers only, to cover defects of conformity that appear within 24 (twenty-four) months from the date of delivery of the goods to the Consumer Customer. In order to take advantage of the Legal Guarantee, the Customer must therefore provide proof of the date of purchase and delivery of the goods.

To benefit from this guarantee, the Consumer Customer has the burden of reporting the lack of conformity by writing to the email address digital@ilsa-italy.it or by telephone contacting Ilsa Customer Service at (+39) 378 -3029155.

Products with non-conformity defects must be returned, at the Customer's expense, to Ilsa, which will verify their actual presence. If defects are detected, Ilsa undertakes to repair or replace, without additional costs, the Products with a new supply or, if this is not possible, to refund the amount of the products purchased; any refund will be communicated by email and credited via the same payment method used by the Customer or via voucher, at the Customer's discretion. It is understood that Ilsa declines all responsibility for any delays in crediting the refund that depend on the management system of the payment method used by the Customer, by Ilsa's banking institution itself or by the Customer's banking institution. The Customer's possibility to participate in current commercial offers remains unaffected.

8.3 Products repaired, modified or in any way altered by the Customer are excluded from the Legal Guarantee. Any defects caused by accidental events, by the Customer's responsibility, or by improper or incorrect use of the Product are also excluded from the scope of the Legal Guarantee. 

8.4 The conventional guarantees relating to the Products sold are those provided directly by the manufacturer. 

8.5 The Consumer Customer has no right to terminate the contract if the lack of conformity is only minor. 

 

9. Ilsa's obligations and responsibilities 

9.1 Ilsa is not responsible in case of damage, of any nature, deriving from the use of the Product in an improper manner and/or not in compliance with the instructions provided by the manufacturer as well as in case of damage deriving from unforeseeable circumstances or force majeure. 

9.2 Ilsa will not be liable in the event of loss of earnings, loss of revenue, profits, data or for any other indirect and consequential damage of any nature deriving from or in any case connected to the contracts subject to the General Conditions.

9.3 Ilsa's liability, in any case, cannot exceed the total value of the purchase order. 

9.4 Under no circumstances can Ilsa be held responsible for failure to fulfill any of the obligations deriving from the contracts subject to the General Conditions in the event that the failure is caused by fortuitous circumstances and/or force majeure, including, a by way of example only, natural disasters, pandemics, terrorist acts, network malfunctions and/or blackouts. 

 

10. Suspension of service 

10.1 Ilsa reserves the right to temporarily suspend, without any prior communication, the operation of the Site for the time strictly necessary for the technical interventions necessary and/or appropriate to improve the quality of the services offered. 

10.2 Ilsa may, at any time, interrupt the service if there are justified reasons (security or violations of confidentiality or anything else), in this case notifying the Customer.

 

11. Modification of the methods of sale and/or cessation of sale on the Site

11.1 Ilsa reserves the right to change the methods of sale of the Products on the Site and/or to cease the sale of the Products on the Site.

11.2 Ilsa cannot in any way be held responsible towards the Customer or third parties for such modifications and/or if the sale of the Products on the Site ceases.

 

12. Site contents and intellectual property rights

12.1 The intellectual and/or industrial property rights on the contents of the Site, such as, by way of example, works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material, in any format, including menus, web pages, graphics, colours, schemes, tools, fonts and the design of the Site itself, diagrams, layout, methods, processes, functions and software, are the exclusive property of Ilsa and the other respective owners. The reproduction, modification, duplication, copying, distribution, sale or in any case exploitation of the images or contents of the Site is prohibited unless previously authorized in writing by Ilsa. Any use of the contents of the Site for commercial and/or advertising purposes is also prohibited.

12.2 All other distinctive signs that distinguish the Products sold on the Site are registered trademarks of their respective owners and are used by Ilsa for the sole purpose of distinguishing, describing and advertising the Products for sale on the Site. Any use of the distinctive signs mentioned above does not comply with the law and unauthorized is prohibited. It is in no way permitted to use any distinctive sign present on the Site to take undue advantage of their distinctive character or reputation or in such a way as to cause harm to them and their owners. 

12.3 Under no circumstances may the Customer alter, change, modify or adapt the Site, nor the material made available by Ilsa. 

 

13. Discount vouchers (vouchers/coupons) 

13.1 Ilsa offers the possibility, at its sole discretion, to receive discount vouchers. Discount vouchers can be distributed by Ilsa to its customers, actual or potential, for promotional or commercial purposes, in electronic or paper form, directly or through partner companies; by way of example and not exhaustively, discount vouchers can be granted at the time of registration, or following registration and the first purchase of a new Customer. Discount vouchers entitle the beneficiary to access the discount associated with them, with the limits described for each individual discount voucher.

13.2 The validity and value of the discount voucher are specified at the time the voucher is issued. In the case of discount vouchers offered by Ilsa in correspondence with a specific offer, these vouchers cannot be used for other offers. In any case, discount vouchers must be used within the expiry date specified at the time of issue.

13.3 Discount vouchers are not transferable or assignable. Discount vouchers are not convertible into cash nor do they accrue interest.

13.4 Discount vouchers cannot be used to pay shipping costs, unless otherwise specified.

13.5 Ilsa reserves the right not to accept discount vouchers for orders of amounts lower than a minimum amount specified at the time the discount voucher is issued.

13.6 In the event that the amount of the discount voucher exceeds the purchase amount, Ilsa will not refund or re-credit the remaining amount to the Customer.

13.7 In the event that the Customer's order exceeds the value of the discount voucher, the difference in amount can be paid by the Customer using the normal means of payment referred to in the previous article 7.

13.8 Ilsa reserves the right to accept only one discount voucher per order.

13.9 In case of returns following exercise of the right of withdrawal referred to in art. 6 discount vouchers will not be refundable.

13.10 Discount vouchers can only be used before completing the order process. It will not be possible to offset the relevant amount at a later time.

 

14. Applicable law and competent court 

14.1 The General Conditions and the purchase and sale contracts of the Products pursuant to them are governed by Italian law. The Judicial Authority of Turin will be competent for any dispute, with the exception of disputes with Consumers which will instead be the responsibility of the Judicial Authority of the place of residence or domicile of the Consumer Customer. 

 

15. Alternative Dispute Resolution 

15.1 Alternative dispute resolution is the term used to describe all the different ways of resolving a dispute, excluding legal remedies: typically a third party above the parties is used to act as an intermediary between the Seller and the Buyer. In compliance with community legislation, we highlight the platform for online dispute resolution (ODR) at Union level to resolve disputes concerning contractual obligations deriving from online sales or service contracts between consumers resident in the Union and professionals in an out-of-court context. established in the Union: http://ec.europa.eu/consumers/odr/

 

16. Processing of personal data (privacy)

16.1 For the regulation of the processing of personal data (privacy) by Ilsa S.r.l. please refer to the section of the Site specifically dedicated to it https://shop.ilsa-italy.it/privacy-policy

 

Last update: 04/29/2024